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The Patient-Centered Medical Home (PCMH) is our standard of healthcare.
A Patient Centered Medical and Dental Home is a team-based health care delivery model led by a health care provider to provide comprehensive, evidence based, and continuous medical care to patients with a goal to obtain maximal health outcomes. This model intends to provide better access to health care, increase satisfaction with care, and improve health.
The spirit of the Patient Centered Medical Home establishes accountability by clarifying who is responsible for each aspect of a patient’s overall care. This includes specifying who is primarily responsible for key care delivery activities, the extent of that responsibility, and when that responsibility will be transferred to other care participants. The patient or family also has accountability through maintaining appointments as care planned and in partnership with the provider and keeping the clinic notified in advance to cancelations.
If it’s after 5:00pm and you need information or guidance from your provider – we can help! We have Open Access Walk-In clinics located in Dover-Foxcroft and Houlton, offering later hours and weekend hours (Houlton only). If our Open Access office is closed, don’t worry! You can reach one of our On-Call providers after hours by dialing our normal office number and selecting the appropriate menu option.
In addition to your provider’s nurse, during normal work hours we have nursing staff as our Care Manager. Our Care Manager assists in the coordination of your care by working with you and your provider regarding any issues or needs you have between scheduled appointments. They work to provide you prompt responses to your concerns.
To establish care with one of the providers at Katahdin Valley Health Center, contact our New Patient Coordinator at 1-866-366-5842 ext. 332 and we will assist you in becoming a KVHC patient.
Our clinical team works directly with your provider to give you the best possible care by:
Our Patient Assistance department is here to assist you with:
Now that you are a patient, KVHC helps maintain patient/provider relationships. We encourage you to select your own provider. If you choose not to, we will select a provider based on your medical needs. Our providers practice evidence based care and encourage patient involvement to provide our patients with better health outcomes to include, but not limited to:
A fundamental activity of KVHC includes operating clinical training programs in affiliation with institutions of higher education. These partnerships establish the framework needed to train and educate students who are working towards a degree in the health care professions. These individuals share in our mission and vision to serve medically underserved populations in rural communities.
For out of state calls, you may use our toll-free number: 1-866-366-5842.
KVHC offers translation services via Language Line Solutions. Please see the front desk for details.
KVHC ofrece servicios de traducción a través de Language Line Solutions. Por favor, consulte la recepción para más detalles.
KVHC offre des services de traduction via Language Line Solutions. Consultez la réception pour plus de détails.
For TTY services, please dial 711 to be connected to an operator.
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. This entity receives HRSA Health Center Program grant funding under 42 U.S.C. § 254b and has been deemed a Public Health Service employee for purpose of certain liability protections, including Federal Tort Claims Act coverage, under 42 U.S.C. § 233(g)-(n).
Katahdin Valley Health Center is an equal opportunity provider and employer.
Katahdin Valley Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin or ancestry, age, physical or mental disability, genetic information or predisposition, gender identity, sexual orientation, marital status, parental status, pregnancy, religion or faith, political beliefs, citizenship, veteran status, protected activity under the Maine Whistleblowers Protection Act, filing a prior claim under the Workers Compensation Act, and sexual orientation.
If you wish to file a Civil Rights complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
Let us know what you think! Please tell us about your recent visit to KVHC.
Please do not ask health care questions on this form. If you have an emergency, please call 911.
